FAQ
Can TrackingPoint ship my PGF directly to me?
PGFs can be shipped only to authorized FFL holders within the United States, in accordance with U.S. law. The standard FFL transfer fee is included in the purchase price of your PGF. However, TrackingPoint assumes no responsibility for shipments refused by the designated FFL, additional FFL fees that may be incurred by the customer, or any disputes that may arise between the FFL and the customer.
When will TrackingPoint process my final payment and ship my PGF?
As they are completed, items will be shipped to Federal Firearms License (FFL) holders within the United States. TrackingPoint does not currently ship outside the United States. After you place an order, a TrackingPoint representative will accept your deposit and contact you with an estimated delivery date. Once your order is complete, a TrackingPoint representative will contact you again to authorize the payment of any remaining balance. All products will ship within 3 business days of receipt of final payment.
What is TrackingPoint’s return and refund policy?
All PGF (and Gear) sales are final. Once you have accepted receipt of a PGF from your FFL dealer (or received your Gear), there will be no refunds for any reason. By making a purchase with TrackingPoint, you confirm that you have read and understand our no-refunds policy.
Can I cancel my order after it has been placed?
You may cancel an order before it has been shipped and receive a full refund of any deposits or payments. To cancel an order you have placed with TrackingPoint, you must contact us by email at sales@tracking-point.com. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting us about a cancellation, please provide your name, order number, and full contact information. Once shipped, Gear orders cannot be cancelled, and PGF orders cannot be cancelled without penalty.
If you choose to cancel a Precision Guided Firearms (PGF) order after it has shipped, but prior to accepting receipt from your FFL dealer, you will be liable for shipping charges and any associated FFL fees. There will be no cancellations once you have accepted receipt of your PGF from your FFL dealer.
Does my PGF come with a warranty?
All TrackingPoint PGFs are warranted to be free from defects in materials and workmanship. In the event of any technical failure or breakage during normal usage within 1 year from the date of purchase, TrackingPoint will repair or replace your PGF. The 1-year limited warranty does not cover standard wear and replacement of firearm components such as the extractor, firing pin, barrel, or bolt assembly. The 1-year limited warranty does not cover damage to the system that occurs outside normal use. Please refer to TrackingPoint’s warranty terms and conditions for complete coverage details.
Do I have to pay sales tax on my PGF?
TrackingPoint does not charge sales tax on orders shipping outside Texas. As required by law, sales tax is applied to all purchases shipping to a Texas address at the local rate of 8.25%. If your order is subject to Texas sales tax, we will notify you of the exact purchase amount prior to processing any charges at the time of purchase. TrackingPoint will withhold the applicable sales tax.
Can TrackingPoint ship ammunition directly to me?
Ammunition will be shipped directly to the customer or the designated FFL, depending on state and local laws. We do not accept returns on ammunition. You must be 18 or older to order rifle ammunition. Make sure to use the correct ammunition in your firearm. For best results, use TrackingPoint XactShot™ ammunition in your Precision Guided Firearm. Check local laws before ordering.
